© 2021 Fiera Milano SpA - P.IVA 13194800150
Since last year, the hospitality sector has been strongly impacted by the pandemic emergency, but operators have not stopped work and in order to restart, it will be necessary to find middle ground between a tourist's desire to go on holiday and maximizing procedures, including those for bookings. Tourists will focus their attention on how well accommodation facilities respond to their needs and requirements in order to feel welcomed, as at home, in a hospitable environment.
Two start-ups are working on this: NET I/O and Nice4power.
Amongst the things we have learned during this time is that anything can happen, and at any time. In this phase that is still characterized by uncertainty, a narrow booking window and a strong increase in demand under dates, the risks to be avoided for accommodation facilities are many: booking are easy to lose, responses can be out of time, we get irritable or let the phone ring in vain. How do we prevent stress from undermining booking offices? We use strategies that, thanks to Booking Designer's Booking Automation (by I/O NET), enable you to optimize performance and conversions.
Awards will also be given to the most hospitable facilities. The Human Factor has always been of prime importance, but in the post-COVID era it will be the real ‘difference that makes the difference’. Our most important assets are not our customers. It’s our employees. The success of companies with direct contact with customers depends on the interpersonal qualities of the people who work there. Measuring soft skills objectively will allow better performance and a loyalty-enhancing impact on the customer. Nice4Power has developed a simple method to motivate and reward employees fairly through a more objective measurement of soft skills.
Since last year, the hospitality sector has been strongly impacted by the pandemic emergency, but operators have not stopped work and in order to restart, it will be necessary to find middle ground between a tourist's desire to go on holiday and maximizing procedures, including those for bookings. Tourists will focus their attention on how well accommodation facilities respond to their needs and requirements in order to feel welcomed, as at home, in a hospitable environment.
Two start-ups are working on this: NET I/O and Nice4power.
Amongst the things we have learned during this time is that anything can happen, and at any time. In this phase that is still characterized by uncertainty, a narrow booking window and a strong increase in demand under dates, the risks to be avoided for accommodation facilities are many: booking are easy to lose, responses can be out of time, we get irritable or let the phone ring in vain. How do we prevent stress from undermining booking offices? We use strategies that, thanks to Booking Designer's Booking Automation (by I/O NET), enable you to optimize performance and conversions.
Awards will also be given to the most hospitable facilities. The Human Factor has always been of prime importance, but in the post-COVID era it will be the real ‘difference that makes the difference’. Our most important assets are not our customers. It’s our employees. The success of companies with direct contact with customers depends on the interpersonal qualities of the people who work there. Measuring soft skills objectively will allow better performance and a loyalty-enhancing impact on the customer. Nice4Power has developed a simple method to motivate and reward employees fairly through a more objective measurement of soft skills.
SEDE LEGALE
Piazzale Carlo Magno 1, 20149 Milano
SEDE OPERATIVA
Strada Statale del Sempione 28, 20017 Rho (Milano)
Email info buyer/visitatori:
bit.visitatori@fieramilano.it